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Tamatown.. Down for good?

or is it just me...

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'/={3

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Posted 22 January 2012 - 03:30 PM ( #1 )

Again, is ot just me/?
so right, i go to http://new.tamatown.com/
it brings up the loading page, with each tama dancing inside a tamago.
the bar doesnt rise, it just stays at 0%
then it brings up, "We're sorry, but your connection to the server was lost! Please try logging in again!"
not allowing me to even open the log-in page.
is it just me, or is TamaTown down...?

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Started

22 Jan 2012

Last Post

10 Mar 2012

CheesyNoodleTama

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Posted 22 January 2012 - 04:01 PM ( #2 )

The same thing happens to me when I try to log on with my Music Star! However, I can get onto the v4.5 Tamatown. I sent Bandai an email about it and they replied with this:

Bandai America appreciates your efforts to log onto Tamatown.

Please forgive the delay in our reply. Due to the holidays and unforeseen circumstances, our response time took much longer than our usual standard.

System access can vary due to internet traffic, system performance and other factors. Occasionally, a server could also go under routine maintenance.

TamaTown may take some additional time to have the designers troubleshoot and fix the current server connection issue.

Try logging from time to time to check on results. You may need to clear the cache of temporary files etc. and/or refresh the page. If you log into a different user account from the same computer, or if you log into your user account from a different computer, you may need to clear your cache again to avoid problems.

Thank you,

Customer Service
Bandai America
Yeah, sure... WELL WHY CAN'T I GET ON THEN?! :angry: :angry: :angry:

'/={3

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Posted 22 January 2012 - 04:51 PM ( #3 )

AHH i tried emaiing a long time ago.. no reply.
thanks for sharing the letter with me! that should help

SailorRosette

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Posted 23 January 2012 - 05:53 PM ( #4 )

Tama town for music city goes down a lot...

It might help if you guys don't do the Easy log-in if you do get past the loading... Because that is the main sever that people try to get on.... That runs it... Atleast it maks since to me.................

haleyhashats

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Posted 25 January 2012 - 07:48 AM ( #5 )

TamaTown hasn't been working for me either. I've tried logging on through multiple browsers (Chrome, IE, Firefox,Opera, and Safari) but it still doesn't work. I'm sort of anxious for when it starts working again or when someone discovers a solution to this problem! :o

Orandatchi

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Posted 25 January 2012 - 02:39 PM ( #6 )

I use the EU version of it. The site is: http://new.tamatown.com/tamashell.html

EDIT: Not working... -_-|l|

Edited by Orandatchi, 25 January 2012 - 02:40 PM.


nenitosoyyo

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Posted 26 January 2012 - 12:06 AM ( #7 )

Well I contacted Badai, because everyday I try and go on Tamatown and it just won't connect D: I have been a little anxious to get on, because I have never been on it, and since I just recently got my Music Star, it really seems you need to get on the site to accomplish a lot of things and to make money... Anyways this is what I said:



Subject: TamaTown not working?

Type Your Message:
I recently purchased a Tama-Go and Music Star tamagotchi, and have been wanting to go on TamaTown to further my experience. However I seem to keep getting a connection issue on http://new.tamatown.com/ and getting this message on three computers "We're sorry, but your connection to the server has been lost. Please try logging in again!" and I have notice that other people have been having the same problems? I live in Canada, but i don't think that has nothing to do with it as you sell your products over here too. Can you please take a look into the issue and let me know what is going on. Thanks


This Is A: Complaint

Country: Canada

Where did you hear about us?: Retail Store

What version of windows or mac do you have?: Windows 7 Ultimate

What is your internet browser?: Google Chrome



Further Comments:
I tried to send this on "http://www.bandai.co...ort/contact.php" but unfortunatly its not working like yourhttp://new.tamatown.com/, YOU MIGHT WANT TO LOOK INTO THIS. I have never had to deal with such poor service in a big company, I am very disappointed...



Due to there main site having problems as well to contact them (seems odd, probably because to many people are complaining) I had to just e-mail directly from my e-mail, and I used there contact page layout. They responded back Wed, Jan 25, 2012 at 1:00 PM with this:

Bandai America appreciates your efforts to log onto Tamatown and the time you took to bring the concern with our main website to our attention.

System access can vary due to internet traffic, system performance and other factors.

Occasionally, a server could also go under routine maintenance. TamaTown may take some additional time to have the designers troubleshoot and fix the current server connection issue.

You may try logging from time to time to check on results but please clear the cache of temporary files etc. and/or refresh the page so that it will not try to revisit a previous session.

If you log into a different user account from the same computer, or if you log into your user account from a different computer, you may need to clear your cache again to avoid problems.

Thank you,
Customer Service
Bandai America


So they say they are working on the problem, lets just hope they fix it soon. :/ If you want to contact them there e-mail is

customerservice@bandai.com


Edited by nenitosoyyo, 26 January 2012 - 12:08 AM.


Anna~

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Posted 16 February 2012 - 06:11 AM ( #8 )

Nah.Works like a charm for me.

VioletchiGirl

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Posted 16 February 2012 - 06:29 AM ( #9 )

Its working for me at the moment. Try going into your browser settings and clearing your cache/cookies. This often jams so flash objects do not load or corrupt :)

Angeell_loveya

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Posted 24 February 2012 - 04:23 AM ( #10 )

It's been so long since I have logged into Tama town. I really miss it. I have tried all different methods and I can never log in! Has anyone realized that Bandai seems to be forever replying to us the same stuff when we complain about the website being down?

Amber-Cakes

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Posted 07 March 2012 - 06:30 AM ( #11 )

i have not been able to get on tamatown until just yesterday.
i had to go on internet explorer and go to the adobe flash website and download the newest version.
Every time i tried in chrome it told me chrome already is running the most current version.
Now that i downloaded it it works in both chrome and internet explorer. :)

Tamagotchi V6

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Posted 10 March 2012 - 03:15 AM ( #12 )

I go on it everyday and log on my music star,ya'll.
IDEK.