my tamagotchi won't do anything but sleep and my other won't sleep

i have 2 tamatown tamales and the boy won't sleep and the girl will only sleep she will eat if i wake her up but thats it if i try to connect it makes a beep noise when you can't choose that option she won't go to the park, play games or shop, she'll usually sleep a lot but i can still do things if i can wake her but not anymore and when both the boy and the girl the background will be blank i didn't use cheats/glitches and their times are right so i need help

Well, I suppose your boy Tama-Go character stays up later than the girl! If you wake her up she won't do anything. Different characters have different sleeping times. Also, the time for them might not be set correctly so check to see that it is the right time.

~ EMF