Well I've heard about and experienced a lot of broken 2012 Furbies actually. When dad and I went through the craze of getting the 2012s, he got almost every single color (for some reason, I don't know why) and some we bought came to us broken, either freezing and clicking, not turning on at all, or busted by being dropped. We got to send them back and got refunds of course, but still, they don't seem to be that difficult to break, actually. It's rather sad. They don't feel as sturdy as the originals in my opinion.
Hm, strange. I am sorry to hear that.
My Furby has been out of his box since 1998 and he's rather fine... I hope you will be able to fix him eventually.
They're talking about the 2012 version, not the original. The ones with the LCD eyes.