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My tama is on Gen 3... but every time I get a new baby, the tama is still saying Gen 1. Past "lives" show up in history, but no parents, no passwords to visit parents. At the start of new gen, all points and items are cleared out. My other tama is also on Gen 3, but retains points, parents and...

I have a similar problem -- we're new at this; onto Generation 2. The parent is showing up in the list, but the profile says "Gen 1" and we can't get the password to visit the parents. Our other tamagotchi retained all points and items, this one lost all points and items. What is the deal...