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I had one when I was 7 or so, it was blue. I lost it though, I wish I could find it.

Open it so you can see the circuit board (the green thing). Then you should see a little yellow disk looking thing with 2 wires coming out. If either are loose or broken, your sound won't work. Sorry :angry: Mine did that too. I guess you can return it. The only way I can think to fix...