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Hi guys! I just recently got my Tamagotchi Dream Town, and recently joined TamaTalk! I noticed fingerprints on the screen of my Tama when I opened it, and at first thought it was because I had touched it. They wouldn't come off after cleaning it though, and I realized that they were UNDER the screen. I also wanted to change the faceplate and so here's a little explanation/ tutorial for if you have a similar issue or want to change your faceplate too! Here is my Tamagotichi - you can see the fingerprints on the screen, on the top and bottom. (be careful to avoid scratches) To remove the plastic plate, I used a thin needle tool and slipped it under the plate from the corner of the screen (here its a dentist tool - but any thin object will do. Some people have been successful with their fingernails or cards, but those were a bit too thick for me). After getting the tool underneath, apply a little bit of pressure to lift the BOTTOM of the plate up - the top has two small tabs that keep the plate in place and you want to make sure not to break these off! After removing the plate and the paper faceplate, you see four small screws - remove them and you can open up the Tamagotchi. Be careful when lifting off the top section, the three buttons are all loose in there so they may fall out if you pull it off too quickly. When replacing the top screen, put the buttons back in their little slots and hold it upside down and push the backing back on. I had to wipe off the inside of the top screen to remove the fingerprints. (no more smudges!!) And there you have it!! Replace the screws and plates and you're ready to go! To make the customized face plates I traced the one that came with my tamagotchi and messed around with some markers and stickers - I'll make better ones later but for now this will do!