Wait until they finish updating or...
You're probably not in the Eastern Time Zone which is KinzTime so your schedule can't match Ganz's Webkinz updating schedule. (Or, something having to do with this.)
Or...
Your thing might not be loading properly.
(Warning: Random Knowledge)
Check to see if you have what you need to run it.
(Browsers:
Windows:
Internet Explorer 6 or higher
Netscape 7.2 or higher
Firefox 1.0 or higher
AOL Explorer 1.5 or higher
Mac:
Safari 1.2.3 or higher
Internet Explorer 5.2.3 or higher
Firefox 1.5 or higher
Note: High Speed Internet Required (something like Optimum Services, I belive phone company internet services are that))
Or, try clearing your browser cache. To find out how to do this:
https://www.webkinz.com/us_en/bulletinz_fullscreen.html
This is just my random knowledge trying to help, but if it doesn't work, contact Ganz:
(Find your issue)
https://customerservice.webkinz.com/cs/us_en/cs_index.html
(I am mostly thinking it's the timezone thing)