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UPDATE: happy to announce that it's fixed! (for the most part) I have undone everything and gently cleaned the surface & buttons. Put it back together, and now I've got this sweet new baby <3 thank you everyone for helping! the only issue now is that there is no sound, which I can live without...

update: I was able to hit download! sadly not reset D: I've got my little buddy on screen with their toy & instrument, however, I am unable to access the time, or anything really at all.

hi !! I should've included the back plate in my video! I thought it would be helpful to have it off :0 !! I def have the back plate and it can be easily removed n stuff!! just the buttons aren't working even with the cover on. also i just wanted to mention i really appreciate your responses! i...

hi yes !! I just got a video, lemme know if this works? I am starting to suspect it is the buttons. I have no idea how to clean it/open it up :0 !

thank you! I have gotten to the screen where it says "download/reset," however I can't select anything :c I was hoping to restart it but I cannot scroll down.

hello! It has given me no option to set a time D: is there a certain button I should press? so far the buttons don't do much! thank you

Hello! I recently put new batteries into my Tamagotchi Music Star that I've had since I was little. It has been sitting for about 2 hours now, and the egg hasn't hatched. I have tried pressing all of the buttons and I have even taken the battery out & put it back in. I am not sure what to do? If...