YOU DO NOT HAVE TO RESET JUST SIMPLY PRESS THE A BUTTON AND THE C BUTTON AT THE SAME TIME AND A NEW EGG WILL APPEAR...U WILL STILL HAVE ALL OF UR GOTCHI POINTS...TRUST ME!!!!!
Maybe you make sure all of the hearts are filled at all times...If you can't do that, and try to get the training high, then you'll never get a special character.