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From the TamaTown FAQ ( https://www.tamatown.com/faq.html ):

Q: My question doesn't appear here. Can I call or email somebody?

If you still have more questions about how to use your Version 3 toy in Tamagotchi Town, you can ask your parent to contact our customer service department at 714-816-9560 or by email at [email protected]. We will respond to their message within 3-5 business days.

 
i want to join bandai to contact write or someething but i will still write that down

 
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