you bought a new tama and it didnt hatch? or did it die and you reseted it, because if you reset your tama a lot when its not dead it will take a looong time for it to hatch it happened to me
did you set the time and date yet cause you have to do that first just press b when you reset it and it willl sya download or reset choose download and then press the b button and you will have to set the time and date oh and your birthday