go to the first icon on your tama and push b until it sais "username" and it will tell you. that is what you type in the computer not your name unless your username is your real name. pm me if you have any more questions. adela1996
Are you putting in the username that you used for your tama? Because the username and the tama name are different. They want the username that appears under user name when you go thru your stats.
Also make sure that your password is totally correct